Merchant Help Centre
Merchant Onboarding
Personalized onboarding & training
As a business owner, you know that every advantage counts. That's where Executive Merchant Advisor comes in - we have been dedicated to serving businesses for decades. Our team of experts offers a wide range of services, from onsite installation and training to menu and inventory design and eCommerce and online ordering setup. With our help, you can hit the ground running and focus on growing your business. We pride ourselves on our personalized approach, taking the time to understand your unique needs and delivering tailored solutions that help you succeed.
Merchant Support
1. Accounts & Billing
Paystone: Mon-Fri, 6am - 5pm MST
Fiserv (First Data) & Clover 24/7 support
Elavon 24/7 support
Global Payments 24/7 support
2. Technical Support
24/7 support for Clover & Verifone -Fiserv (First Data)
Poynt C & Newland Smart POS, Ingenico Telium TETRA, Payment Gateways, and all others
Paystone: Mon-Fri, 6am - 9pm, MST; Weekend & Holiday, 9am - 5pm, MST
Elavon 24/7 support
Global Payments 24/7 support
3. Customer Engagement (including Gift & Loyalty)
Paystone Engagement Software -Paystone: Mon-Fri, 6:30am - 4pm MST
Ask your service provider to assist you with the particular engagement program you're using
4. eCommerce & International Payments
eCommerce payment gateways -Paystone: Mon-Fri, 6am - 5pm MST
Online ordering integrations -speak to your service provider
Chinese payment gateways -speak to your service provider
Supplies for POS Terminals
Click on a spec below to connect to its item's search result on Amazon.ca.
1. Clover Flex, Poynt C, Newland N910, Desk/5000, Move/5000, Verifone Vx680
White Thermal Paper: 2 1/4" x 50' (can be used in Clover Mini as well)
Clover Flex Charging Cable: Right-angled USB Type-C to USB Type-A
2. Clover Mini, Verifone Vx820
White Thermal Paper: 2 1/4" x 85'
3. Clover Station Printer, Star Micronics TSP143III Order Printer
White Thermal Paper: 3 1/8" x 230'
Supplies for POS Accessories
1. Star Micronics SP742ML Kitchen Receipt Printer
White Bond Paper: 1-Ply 3" x 150'
White/Yellow Bond Paper: 2-Ply 3" x 100'
Ribbon Replacement: 2-Colour (Black and Red) for Star SP700 Series
2. Epson TM-L90 Sticky Label Printer
Sticky Label Rolls: Roll of 1000 2 1/4" x 1 1/4" (32 mm x 57~58 mm) Labels
3. Brother QL-800/QL-810W/QL-820NWB Sticky Label Printer
Sticky Label Rolls:
Easy Labels (Seven Spaces): Roll of Various Sizes & Dimensions Labels
